Effective Date: September 2026
At Celebration Holdings (Pvt) Ltd (operating via chpl.lk), we maintain rigorous quality control aligned with international organic standards (including EU Organic, USDA Organic, and JAS) to ensure every batch of our certified organic coconut products, spices, and tropical fruits reaches you in pristine condition.
Because we deal in consumable organic foods, agricultural exports, and specialized retail packaging, our Refund and Return Policy is structured to balance food safety regulations with customer satisfaction.
1. Evaluation Samples
- Evaluation sample fees and associated shipping costs are generally non-refundable. However, sample fees can often be credited toward subsequent commercial bulk orders upon agreement with our export team.
- If a sample arrives physically compromised or damaged due to transit, you must notify us within 7 days of receipt for a complimentary replacement sample.
2. Commercial Bulk Shipments & Retail Orders
Due to international food safety regulations, biosecurity controls, and the perishable nature of organic agricultural goods, we do not accept returns or issue refunds under standard "change of mind" circumstances.
Returns or refunds are strictly limited to the following scenarios:
✓ Incorrect Items
You receive a product grade, specification, or volume that differs from your confirmed Proforma Invoice or online order.
✓ Severe Transit Damage
Outer export cartons or nitrogen-flushed retail barrier pouches arrive structurally compromised, exposing or contaminating the contents due to carrier mishandling.
3. Claim Procedure & Documentation
To file a valid claim regarding a damaged, defective, or incorrect shipment, please adhere to the following steps:
- Submit your claim in writing within 7 business days of delivery.
- Include clear photographic or video evidence showing the outer shipping cartons, shipping labels, and the damaged or incorrect products.
- Direct all claims and inquiries to our official corporate communication channels below.
4. Refund Processing
- Once our quality assurance team reviews the submitted evidence and verifies the discrepancy, we will coordinate a resolution — either via a replacement shipment or a direct financial refund.
- Approved monetary refunds will be processed through the original payment gateway or bank transfer within 14 business days. Original freight charges, customs duties, and handling fees are non-refundable.
